Frequently asked questions
Key answers about the own app, ordering, setup and ongoing use.
Your takeaway gets its own installable customer app
With your business name, logo and colours. Customers open it by link or QR code and install it directly from the phone – without a complicated app-store requirement.
Install directly
Customers scan the QR code or open the link and add the app to their home screen. They do not need to search an app store.
Fewer phone interruptions
Guests select dishes, extras, pickup or delivery themselves. Staff can focus more on the kitchen, handover and guests on site.
Back office and customer app in your language
Operate the entire back office in your preferred language. Guests choose their app language, while kitchen and counter teams receive suitable labels. This reduces questions, training effort and operating errors.
Separate kitchen name for every item
Each dish can also have a name in the kitchen team language, an abbreviation or a production code.
Add only when needed
Multiple locations, online payments, external messaging services, webhooks, advanced statistics and exports belong only to the separate add-on and are not promised as standard.
Privacy and data control
The system supports data export, anonymisation and configurable data removal on uninstall. The operator remains responsible for legal settings and notices.
Your takeaway gets its own installable customer app
With your business name, logo and colours. Customers open it by link or QR code and install it directly from the phone – without a complicated app-store requirement.
Look more professional
Your own app creates a modern, confident impression. It shows customers that your business has its own convenient digital ordering route.
Kitchen monitor for live orders
New orders appear automatically with order type, promised time, order age and status. An audible alert can announce new orders.
Table orders through a service device
A separate PIN-protected device can record orders for tables or areas and send them directly to the shared kitchen queue.
Self-service kiosk on your own terminal
Self-service orders use the same kitchen flow. The kiosk device is securely activated from the operator portal with its own device PIN or QR login, just like kitchen, counter/table and delivery devices.
Control delivery area and minimum order
Delivery postcodes, delivery fee and minimum order value are defined and checked during ordering.
Turn the QR code into a sales point
Place the QR code on the counter, window, menu, flyers, bags or vehicles and take customers straight to ordering.